Terms & Conditions

 

In the realm of e-commerce, Terms and Conditions (T&C) serve as a foundational document that outlines the rules and guidelines governing the use of a website or service. These terms are crucial for both the merchant and the consumer, as they establish the legal framework for transactions and interactions.

Typically, T&C documents cover several key areas, including user obligations, payment terms, shipping policies, return and refund policies, and limitations of liability. For instance, it is common for merchants to specify the acceptable methods of payment, which may include credit cards, digital wallets, or bank transfers. According to industry standards, approximately 70% of online shoppers prefer using credit cards, making it essential for merchants to accommodate this preference.

Shipping policies are another critical component of T&C. They often detail the shipping methods available, estimated delivery times, and any associated costs. Research indicates that 56% of consumers consider shipping costs as a significant factor in their purchasing decisions. Therefore, clear communication regarding shipping can enhance customer satisfaction and reduce cart abandonment rates.